Frequently Asked Questions


Which websites are supported?

SnapDownloader supports a large range of websites and has been tested to work on more than 1,100 different websites including YouTube, Twitter, Facebook, TikTok, and Vimeo.

Which operating systems are supported?

SnapDownloaders works on Windows 64-bit, Windows 32-bit, and macOS. The supported versions are:

  • Windows 7 and higher
  • Mac OS X 10.10 and higher

Support for Ubuntu will arrive soon.

How can I tell if my Windows is 32-bit or 64-bit?

Please read the following guide to find out how to determine if your Windows is 32-bit or 64-bit.

How can I activate my license?

After you install and launch SnapDownloader, you'll be prompted to enter your license key or start a free trial. Simply click the "Enter license key" button to input your activation key.

If you're using the trial version of SnapDownloader and want to activate the full version, go to the Settings pane and press "Upgrade License" to enter the license key.

Can I try SnapDownloader before buying?

Yes, you get a free 48 hours trial when you download and install SnapDownloader.

How can I report a problem?

To report a problem, please email us at

How can I provide a feedback or suggest new ideas?

You can post your feedbacks and ideas on our Feedback forum.

Does the license expire?

If you've purchased the lifetime license, it will never expire.

Can I transfer the license to another computer?

Yes, it can be transferred to another computer by resetting it from the License Manager.

If I re-install the app or erase the computer, can I activate using the same license key?

Yes. If you use the license key on the same computer that was used during activation, then there won't be any issues.

If you are having problems with activation, please send us an email at


Do you offer money back guarantee?

Yes. With the lifetime and annual licenses, you get a 30-day money-back guarantee. For the monthly license, you get a 24-hour money-back guarantee.

The guarantee period begins from the date of initial purchase.

Is it a one-time purchase or a monthly subscription?

The lifetime license is a one-time purchase, which means that you pay once and can use SnapDownloader foreover without paying again.

The monthly license is a 1-month subscription which renews every month unless you cancel it.

The annual license is a 1-year subscription which renews every year unless you cancel it.

All of the licenses give you access to all the features of SnapDownloader, unlimited upgrades, and 24/7 customer support.

What is your refund policy?

You can get a refund within 30 days of purchase if you are not satisfied with SnapDownloader. Please read our Refund Policy in detail for the terms and conditions that apply.

What are the available payment methods?

You can pay with credit card, debit card, or PayPal.

How can I cancel my subscription?

To cancel your subscription, please visit the License Manager page. If you're having difficulties canceling your subscription, please contact us and we'll do it for you.


I'm unable to activate my license, what can I do?

Please make sure that you're connected to the internet when activating the license. If you still face issues, please send us an email at and someone from our team will get in touch with you.

My free trial is not getting activated, how can I fix the issue?

Please send us an email at and someone from our team will get in touch with you

I keep getting errors when searching or downloading a video, why is that?

There could be various reasons for this issue such as:

  • Video is private
  • Video has been removed
  • Video is geo-restricted
  • The website isn't supported

For assistance, please send us an email at and someone from our team will get in touch with you.

I lost my license key, how do I retrieve it?

Please visit the License Manager page to access all your purchased licenses.

If you require assistance, please reach out to us at

I have purchased a license but did't receive the license key in my email, what should I do?

Please send an email to and we'll provide you with your license key.

Got other questions?

If you have any other questions, please contact us at so that we can assist you.