Frequently Asked Questions





General

Which websites are supported?

SnapDownloader supports a large range of websites and has been tested to work on more than 900 different websites including YouTube, Twitter, Facebook, TikTok, and Vimeo. Instagram is currently not supported.

Which operating systems are supported?

SnapDownloaders works on Windows 64-bit, Windows 32-bit, and macOS. The supported versions are:

  • Windows 7, 8, and 10
  • Mac OS X 10.10 and higher

Support for Ubuntu will arrive soon.

How can I tell if my Windows is 32-bit or 64-bit?

Please read the following guide to find out how to determine if your Windows is 32-bit or 64-bit.

How can I activate my license?

After you install and launch SnapDownloader, you'll be prompted to enter your license key or start a free trial. Simply click the "Enter license key" button to input your activation key.

If you're using the trial version of SnapDownloader and want to activate the full version, go to the Settings pane and press "Upgrade License" to enter the license key.

Can I try SnapDownloader before buying?

Yes, you get a free 24 hours trial when you download and install SnapDownloader.

How can I report a problem?

To report a problem, please email us at support@snapdownloader.com.

How can I provide a feedback or suggest new ideas?

You can post your feedbacks and ideas on our Feedback forum.

Does the license expire?

If you've purchased the lifetime license, it will never expire.

Can I re-use a license key on another computer?

Each license key can be activated on one computer at a time. You get 1 license key with the Personal License and 3 license keys with the Family license.

A license key can only be re-used on a new computer if your purchase was within the last 30 days. In this case, please send us an email at support@snapdownloader.com so that we can assist you.

If I re-install the app or erase the computer, can I activate using the same license key?

Yes. If you use the license key on the same computer that was used during the first activation, then there won't be any issues.

If you are having problems with activation, please send us an email at support@snapdownloader.com

Payments

Do you offer money back guarantee?

Yes, all purchases come with a 30-days money back guarantee which means that will be eligible for a full refund within 30 days of purchase if you are not satisfied with SnapDownloader.

Please read our Refund Policy to learn more about the terms and conditions.

Is it a one-time purchase or a monthly subscription?

The lifetime license is a one-time purchase which give you access to all the features of SnapDownloader, unlimited upgrades, and 24/7 Customer Support forever.

What is your refund policy?

You can get a refund within 30 days of purchase if you are not satisfied with SnapDownloader. Please read our Refund Policy in detail for the terms and conditions that apply.

What are the available payment methods?

You can pay with credit credit, debit card, or PayPal.


Troubleshooting

I'm unable to activate my license, what can I do?

Please make sure that you're connected to the internet when activating the license. If you still face issues, please send us an email at support@snapdownloader.com and someone from our team will get in touch with you.

My free trial is not getting activated, how can I fix the issue?

Please send us an email at support@snapdownloader.com and someone from our team will get in touch with you

I keep getting errors when searching or downloading a video, why is that?

There could be various reasons for this issue such as:

  • Video is private
  • Video has been removed
  • Video is geo-restricted
  • The website isn't supported

For assistance, please send us an email at support@snapdownloader.com and someone from our team will get in touch with you.

I lost my license key, how do I retrieve it?
Your license key is located in the email that was sent to you after you purchased a license. If you can't find this email, please contact us at support@snapdownloader.com and we'll provide you with your license key
I have purchased a license but did't receive the license key in my email, what should I do?

Please send an email to support@snapdownloader.com and we'll provide you with your license key.



Got other questions?

If you have any other questions, please contact us at support@snapdownloader.com so that we can assist you.